Check-in: 3:00 PM; Check-out: 1:00 PM. Late check-out requests are subject to availability and additional charges:
Per extra hour: US$20 per person.
After 5:00 PM: full nightly rate.
Children under 12 are not allowed without a responsible adult.
Photo ID required at check-in; name on booking must match ID.
Guest personal data is treated confidentially and used only for booking and stay purposes.
US$30 fee for lost room keys.
Reception hours: 6:00 AM–10:00 PM.
Breakfast service: 6:00 AM–10:30 AM.
Bar service: 6:00 AM–10:00 PM.
Restaurant service: Sunday–Friday 6:00 AM–8:30 PM; Saturdays until 9:00 PM.
Casa del Golfo reserves the right of admission and eviction for inappropriate conduct.
Free parking (1 space per room); US$15/night for additional spaces.
Pool, pergola, and common areas have specific hours and rules (see reception).
Rates and promotions subject to change without notice; contact reservations.
Bookings only for guests aged 18 and over.
All guests must register at reception with valid ID.
Any additional person not included in the reservation must pay the extra fee at check-in; admission is subject to hotel availability.
If you wish to extend your stay, you must consult with hotel management to verify room availability.
Children are considered to be from 2 to 11 years old; from 12 years of age onward, the adult rate applies.
Meal plan for children under 6 years old is optional.
The room type and location were specified at the time of booking; therefore, they cannot be changed or modified, and no refunds are provided for dissatisfaction.
Clients are advised to read the Policies before proceeding with the reservation.
By completing the reservation process, both the guest and Casa del Golfo Hotel Boutique commit to comply with the hotel’s internal regulations and to abide by our Policies.
Casa del Golfo Hotel Boutique disclaims liability in the event of any misunderstandings caused by the guest’s failure to carefully read this document.
This detailed information is provided to all clients when requesting a quote and again when their reservation is confirmed.
Terms & Conditions
We require a 30% deposit to secure reservations and full payment of the remaining balance 30 days before check-in.
For deposits, bank transfers, or payments via payment link, clients must send proof of payment to the reservations department.
The hotel is not responsible for reservations not applied due to the client’s failure to send proof of payment at the time of deposit.
Reservations remain valid until the client receives the Confirmation Letter.
Only reservations with completed and received payment by Casa del Golfo Hotel are considered guaranteed.
All rooms are subject to availability unless the client has guaranteed their reservation by making the required deposit and receiving the Confirmation Letter.
We accept the following payment methods: bank transfer, personalized payment link, cash, and POS.
Payments by VISA, MasterCard, or American Express (debit or credit) are accepted.
Reservations are non-refundable; only date rescheduling is allowed.
If your check-in or service date is more than 30 days away, there is no fee for date changes.
If your check-in or service date is more than 15 days but less than 30 days away, a 25% penalty will apply to your reservation value.
If your check-in or service date is between 8 and 14 days away, a 50% penalty will apply to your reservation value.
Changes to your reservation made less than 7 days before check-in will incur a 75% penalty of the reservation value.
Clients may reschedule their reservations up to twice within 12 months after the original check-in date.
If the reservation was made under a special rate, rescheduling is not allowed during high-occupancy periods unless the promotion specifies otherwise.
A day-pass reservation can be rescheduled at any time with at least 72 hours’ notice and only if it has been fully paid.
There are no fees or penalties for rescheduling a day-pass reservation, subject to availability.
For day-pass rescheduling, please contact +503 7854 2421.
Day-pass reservations are non-refundable.
We reserve the right to cancel a reservation due to unforeseen circumstances. If we cancel, we will offer a full refund or alternative dates.
Refunds may take 5–10 business days to appear on the client’s account statement.
If a reservation or tour service is canceled and meets the refund requirements, a refund will be issued minus a 10% administrative processing fee.
The hotel has 10–15 business days to process refunds for the specified cases, which will be made via bank transfer or check.
Credit card information is stored securely; neither the company nor its employees have access to credit card details.
The guest agrees to return any hotel property provided during their stay in the condition it was received; otherwise, they will be responsible for repair or replacement costs at the hotel’s discretion.
By providing your contact information, you agree to receive text messages, emails, or calls from Hotel Casa del Golfo, Retaxe, and El Salvador Fishing.
Message and data rates may apply. Message frequency varies. Hotel Casa del Golfo, Retaxe, and El Salvador Fishing will not share your contact number with any third party.
In some cases (such as information requests or online reservations), Hotel Casa del Golfo, Retaxe, and El Salvador Fishing may require users to provide personal information—such as name, home address, and email address—which may be subject to electronic processing. Any personal information submitted via websites or blogs through inquiries about products or services using online forms or questionnaires is necessary for handling those requests.
In the event of adverse weather conditions, Casa del Golfo may change the dates of your stay and/or tour service at no extra charge; if canceled, a penalty of 50% of your deposit will apply.
For yacht or boat tours, if poor weather arises at sea and the Captain deems it necessary to return to shore to safeguard passengers’ lives, the hotel will not issue a refund, and the guest must comply with the Captain’s decision.
If the guest fails to show up on their check-in date without prior notice, they forfeit their stay and Casa del Golfo will not provide any refund, whether 20% or 100% of the quoted amount has been paid.
Safety
For safety reasons, the hotel does not provide any medications for illnesses or accidents inside or outside the premises. Upon request, guests release the hotel from any liability for side effects or health-related damages to themselves and/or their companions. The hotel is available to assist as needed to ensure the guest can receive specialized help if necessary.
The use of fire in rooms or any other hotel area (candles, fireworks, etc.) is strictly prohibited. Any damage or violation of this rule will incur full responsibility and payment for the harm caused to the hotel by the guest.
Firearms are prohibited on the premises. If a guest possesses one, please register it at reception.
Guests acknowledge that possession, transport, or handling of prohibited substances or objects within hotel premises is strictly forbidden. This includes drugs and their derivatives, prohibited weapons, flammable or explosive substances, harmful substances to public health, and any other item prohibited by law.
For your safety, guests must register any visitor intending to use the facilities without accommodation rights, accepting an additional charge of US$45 per person, provided the hotel is notified in advance and the room’s maximum occupancy is respected. If the visitor wishes to stay overnight, they must pay the applicable accommodation rate per person.
Rooms are equipped with a safe for your use throughout your stay, and the hotel accepts no responsibility for any damage to or loss of your belongings; upon check-out, you must return the key to reception.
Liability
The hotel is not liable for damage that may occur due to natural events, including, but not limited to, extreme weather conditions, earthquakes, floods, fires, or other acts of nature.
The hotel will not be responsible for damage to personal property resulting from incidents related to nature, such as wildlife encounters or natural disasters.
We are not responsible for accidents within the hotel premises, including on boats or during any water activity conducted during your stay, in guest rooms, or any other area of our facilities.
Any reported damage to rooms or facilities will incur an appropriate charge.
If housekeeping reports linens, towels, or any item stained with permanent ink, hair dye, shoe polish, or any other hard-to-clean substance, the guest will be charged an extra fee for laundry or replacement of the item, depending on the extent of the damage.
Guests are responsible for keeping conversations at a moderate volume and ensuring their children do not disturb others’ rest; they also agree to cover the cost of repairing or replacing any hotel property, furniture, or material goods damaged, whether through negligence or intentional act.
The hotel is not responsible for loss or damage to vehicles belonging to guests or their companions.
The hotel is not responsible for loss or damage to personal property that may occur in any area of our facilities.
We are not responsible for losses due to fluctuations in currency exchange rates.
Prohibitions
Bringing outside food and drinks into the hotel is prohibited. Guest rooms are equipped with a minibar, and additional charges apply based on items consumed.
Smoking is prohibited inside guest rooms, the restaurant, lobby, parking area, and other indoor spaces. The only permitted smoking areas are the pergola and the beach; violations incur a US$250 fine.
For the comfort of all guests, pets are not allowed on the premises, except certified guide or service animals.
Service or guide animals must present valid certification and leave a copy with the hotel.
Certified service or guide animals are required to remain in a kennel when on the property.
Service or guide animals are not permitted on guest room furniture unless kenneling is used.
Service or guide animals are not permitted on any furniture within the guest room.
Guests are responsible for any misconduct by their animals and must cover costs for any damage caused on hotel property.
Laundry, ironing, and cooking in guest rooms are prohibited. Guests wishing to use laundry services must notify reception; additional fees apply.
Intellectual & Industrial Property
Casa del Golfo, Retaxe and El Salvador Fishing, whether directly or through an assignee, are the rightful owners of all intellectual and industrial property rights related to the WEBSITES. This includes the source code that enables their operation, as well as images, audio, video files, logos, trademarks, color schemes, layouts, designs and other distinctive elements. These items are protected by Salvadoran intellectual and industrial property laws and by relevant international treaties. Consequently, reproduction, distribution or broadcasting of WEBSITE content for commercial purposes, in any form or by any means, is strictly prohibited without the express authorization of Casa del Golfo, Retaxe and El Salvador Fishing.
The user agrees to respect the intellectual and industrial property rights of Casa del Golfo, Retaxe and El Salvador Fishing. Although users may view website elements, they may print, copy or store them exclusively for personal, non-commercial use.
If a user or third party believes that any website content infringes intellectual or industrial property rights, they must immediately notify Casa del Golfo using the contact details provided on the websites or via info@hotelcasadelgolfo.com.
